HCBS Administrator, Enterprise Clinical ServicesĮmail: Applications Intake and Referral Contact General Information: (866) 362-3368 Say: ""Behavioral Health Authorization""įor HCBS LOSD requests please submit through ECG Portalįor escalated HCBS Provider concerns and questions: System prompts: “In a few words tell me why you are calling today” Toll-free Provider Line (from the back of the Member card): (866)-362-3368 NY Behavioral Health Medical Director Mainstreamĭirector of Operations, Enterprise Clinical ServicesĮmail: Data Exchange/Reporting/IT Contact HARP/Adult HCBS Contact For HCBS service authorizations requests: Electronic Prior Authorization and Notifications (PAAN), and supporting documentation can be submitted for New York Medicaid utilizing portal: Telephonic requests for services that require authorization and notification can be obtained by calling: NY Senior Behavioral Health Medical Director Kelsey is temporarily assisting with the following: Facilities w/o IP or Residential, 3A/B Agencies, 2 Model Groups and Prescribers in the following counties in Central New York/Adirondacks: Herkimer, Jefferson, Lewis, Oneida, Oswego, St Lawrence counties, Capital District/Adirondacks & Catskill/Lower Hudson Valley PROS/ACT Contact PROS/Adult ACTĮmail: Provider Training and Development Contact Svetlana Kats, DirectorĮmail: Chief Clinical Officer/Clinical Management Contact Romeo Purugganan, Senior Network Manager, Behavioral Network ServicesĮmail: and/or Residential Facilities in Adirondacks/Capital District/Catskills, Hudson Valley & NYCĮmail: w/o IP or Residential, 3A/B Agencies, 2 Model Groups and Prescribers in WNY and the Finger Lake & the following counties in Central New York/Adirondacks: Broome, Cayuga, Chenango, Cortland, Madison, Onondaga, Tioga & Tompkins counties Phone: (612) w/o IP or Residential, 3A/B Agencies, 2 Model Groups and Prescribers in New York and Bronx counties Network Manager, Behavioral Network ServicesĮmail: w/o IP or Residential, 3A/B Agencies, 2 Model Groups and Prescribers in New York and Bronx counties Senior Network Manager, Behavioral Health ServicesĮmail: and/or Residential Facilities in Western NY, Finger Lakes & Central New YorkĮmail: 3A/B Agencies, 2 Model Groups & Prescribers in Long Island Network Manager, Behavioral Health ServicesĮmail: w/o IP or Residential, 3A/B Agencies, 2 Model Groups and Prescribers in Kings, Queens and Richmond counties Phone: (866) 362-3368 Provider Relations Contact General inquiries can be submitted to Tutorials Member-relations/customer Service Contact Member services Electronic Data Interchange (EDI) information Directs you to our secure provider site UnitedHealthcare Online For providers the links will direct you to important information in your state Please visit our New York dedicated page: Contact Information General Information General inquiries can be submitted to
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